The Products supplied by the Seller benefit from:
– The statutory warranty of conformity, for Products that are defective, damaged, or not in accordance with the order.
– The statutory warranty against hidden defects arising from a defect in material, design, or manufacture affecting the delivered Products and rendering them unfit for use.
Provisions relating to statutory warranties:
Article L217-4 of the French Consumer Code
“The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when this has been made their responsibility under the contract or has been carried out under their responsibility.”
Article L217-5 of the French Consumer Code
“The goods conform to the contract:
- If they are fit for the purpose usually expected of similar goods and, where applicable:
– If they correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
– If they have the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or on labeling; - Or if they present the characteristics defined by mutual agreement between the parties or are suitable for any special use sought by the buyer, made known to the seller and accepted by them.”
Article L217-12 of the French Consumer Code
“Any action resulting from a lack of conformity is barred after two years from delivery of the goods.”
Article 1641 of the French Civil Code
“The seller is bound by a warranty for hidden defects in the item sold that render it unfit for the use for which it was intended, or that so diminish its use that the buyer would not have acquired it, or would only have paid a lower price for it, had they known of them.”
Article 1648 paragraph 1 of the French Civil Code
“Any action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.”
Article L217-16 of the French Consumer Code
“When the buyer requests from the seller, during the course of the commercial warranty granted at the time of the acquisition or repair of a movable good, a repair covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty which remained to run. This period runs from the buyer’s request for intervention or from the provision of the good for repair, if this provision is later than the request for intervention.”
To exercise their rights, the Client must inform the Seller in writing (by email or letter) of the non-conformity of the Products or the existence of hidden defects, as soon as they are discovered. The Seller will refund, replace, or repair the Products or parts under warranty deemed non-conforming or defective. Shipping costs will be reimbursed on the basis of the invoiced rate, and return costs will be reimbursed upon presentation of supporting documents. Refunds, replacements, or repairs of Products deemed non-conforming or defective will be carried out as soon as possible and no later than thirty (30) days after the Seller has acknowledged the lack of conformity or hidden defect. Refunds may be made by bank transfer or check.
The Seller’s liability shall not be engaged in the following cases:
– Non-compliance with the legislation of the country where the Products are delivered, which it is the Client’s responsibility to verify;
– In the event of misuse, use for professional purposes, negligence, or lack of maintenance by the Client, as well as in the event of normal wear and tear of the Product, accident, or force majeure;
– Photographs and graphics presented on the website are not contractual and shall not engage the Seller’s liability.
In any event, the Seller’s warranty is limited to the replacement or refund of Products that are non-conforming or affected by a defect.